Electric Tobacconist – WILL THERE BE Still Time To CHANGE And Re-Proceed With The Order?
The Electric Tobacconist is among the leading UK online electronic cigarette stores selling some of the top brands of vaporisers and e-cig products available. They are located in the heart of Cornwall in the South East of England. There are various other leading brands of electronic cigarettes available like the Champ, Marl and Vapesti brands. The Electric Tobacconist strives to provide the very best in vaporisers and electronic cigarettes, in stock and prepared to Vape Pen Battery sell. Their focus on quality over price makes them probably the most popular online vaporisers and e-cig shops in the UK. They are constantly updating and improving upon their e-commerce facilities in order that customers can easily select the products that best suit their needs and budgets.
There are unfortunately delays due to capacity issues in terms of the Electric Tobacconist. However, this is something that they’re actively working to resolve. In July, they received additional capacity and today they boast a 2.5kVA power supply. This should help to improve the reliability of these services, although there are occasions that the issue does present itself. This however rarely happens, because the staff is definitely extremely friendly and helpful, answering any queries or concerns that customers could have quickly and without hassle. The staff does make sure that the customer is fully satisfied with the products that they are ordering, prior to the order is dispatched.
Throughout a recent visit, we were told that the Electric Tobacconist’s orders usually take between three and six weeks to reach. This is largely dependent upon which country the vendor is based in, as you can find delays due to international shipping and delivery times, in addition to the time taken for the vendor to send the goods over. This then affects the speed at which they are able to process the orders, along with the amount of stock they have on hand. They are working to enhance their speed of service, so that they can cope with increased demand and reduce the volume of time it requires them to fill orders and dispatch them to their customers.
Whenever we visited Brightpearl, they had approximately fifty products on offer, which was significantly less than some other online stores. It is also likely they are experiencing higher demand than some other online stores, that could explain the difference in order volumes. However, despite this, they were still very prompt in their service, with one member of the team even greeting us once we entered the shop.
The staff provided excellent customer care, helping us to understand the various products they sold, including their relative merits. We were even offered the opportunity to buy a few items to test out, although we’re able to not sample them all. There is no customer service contact number, so we were left with the friendly and helpful staff of Brightpearl to manage. Once we had bought a few items from them to test out, we were then able to contact them to find out how fast they might deliver the items to your home. They delivered quicker than most e- cigarette or vaporizer companies, nonetheless it seemed to depend on how fast we were ready to wait.
As a result of overwhelming number of orders they are currently experiencing, they’re now experiencing unprecedented levels of traffic in their stores. Actually, they are still having issues with slow-moving delivery vans, which are causing significant delays in service. Because of this, they’re only processing orders under emergency conditions. Also, they are implementing further automation in order to increase efficiency and save their staff time. In the mean time, they’re pleased to welcome back regular customers which have recently ordered from them, as long as they are making an extra purchase or two by way of “extras.”
Customer service is the number 1 issue that we always desire to see first when dealing with an online vendor such as this. We were very impressed with how promptly our request of a refund was handled. We were also very pleased to learn that we didn’t have to pay for a second opinion or to contact some other clients regarding our concerns. In fact, the complete process was handled entirely in a timely fashion.
Overall, we were extremely impressed with this particular company’s customer service and would definitely recommend to anyone who is currently experiencing problems with their order fulfillment. Later on, we will always keep an eye on things such as the electric tobacconists that are experiencing severe delays because of an influx of orders. We shall also continue steadily to monitor the electric marketplaces in order to determine the quality vendors which are currently experiencing issues. In the end, it seems that many people are noticing that the grade of the products in the electric marketplace has dramatically increased. Hopefully, this will continue to prove to be true for the long term. However, we will continue to monitor the situation since it evolves.